Parcel Perfection Policy

At Desolve, we are committed to providing our customers with a seamless and secure online shopping experience. We understand that your satisfaction with our services is of utmost importance, and we aim to protect your parcels from loss, damage, or theft during the shipping process. This Ecommerce Parcel Protection Policy outlines the terms and conditions governing parcel protection for your orders placed with us, in accordance with consumer law.​

1. Coverage​

1.1. Coverage Period​

1. This policy covers parcels from the moment they are ordered until they are successfully delivered to the shipping address provided by the customer.​

1.2. Eligible Parcels​

1. Parcels containing products purchased directly from Desolve with Parcel Protection are eligible for coverage under this policy.​

2. Terms and Conditions​

2.1. Parcel Protection​

1. We provide parcel protection against the following events:​

2. Loss: If your parcel is lost in transit and cannot be located within a reasonable timeframe, we will provide a store credit or replacement for the lost items, as per your preference.​

3. Damage: If your parcel arrives damaged, please notify us within 2 days of receiving the parcel, and we will initiate a return and replacement process for the damaged items.​

4. Theft: If your parcel is confirmed as stolen after delivery, we will offer store credit or replacement, subject to verification.​

2.2. Reporting and Documentation​

1. To initiate a parcel protection claim, you must:​

2. Contact our customer support team within 21 days of the occurrence.​

3. Provide a detailed description of the issue.​

4. Provide photographs or any relevant evidence to support your claim.​

2.3. Eligibility​

1. Parcel protection is subject to the following conditions:​

2. The customer's order and shipping information must be accurate and up to date.​

3. Any instructions for delivery must be reasonable and safe.​

4. The customer must not have violated any terms and conditions of our website or services.​

2.4. Exclusions​

1. Parcel protection does not cover:​

2. Damage or loss caused by the customer's negligence or mishandling.​

3. Theft occurring after the parcel has been delivered and confirmed as such.​

4. Delayed deliveries due to circumstances beyond our control (e.g., extreme weather, natural disasters, or labor strikes).​

3. Claims Process​

3.1. Contacting Customer Support​

1. To file a claim, please contact our customer support team at info@evolveoutdoors.com within 21 days of the incident.​

3.2. Investigation​

1. We will conduct a thorough investigation into your claim, which may include contacting our shipping partners and reviewing evidence provided.​

2. "Urgent response" is defined by a response on the same day as customer message if placed before 1pm Mon-Friday (does not include public holidays).​

3.3. Resolution​

1. Once the investigation is complete, we will notify you of the resolution. If your claim is approved, we will proceed with the agreed-upon remedy (store credit or replacement) in a timely manner.​

4. Amendments to the Policy​

Desolve reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website.​

5. Contact Information​

If you have any questions or concerns regarding this Parcel Protection Policy, please contact us at info@evolveoutdoors.com.​

By placing an order with added parcel protection, you agree to abide by the terms and conditions outlined in this policy.​