Warranties & Returns

WARRANTIES

1 YEAR WARRANTY
If within one year your Desolve product is found to have a manufacturer fault in any way, we will replace it for free!

RETURNS

SIZING RETURNS & OTHER:
For online orders where you would like to change the size of one or more products, please use our returns form. Once you have filled in a return request and we receive the product back (still in new brand-new condition with the swing tags included), we’ll process a refund or exchange. Please expect delays during peak seasons and sale periods. Staff hold the right to refuse exchanges or returns.

HOW TO RETURN:
For online orders: SUBMIT A RETURN REQUEST HERE
For all other return inquiries please use the Contact Us page to contact us to discuss a process.

Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.

WARRANTY RETURNS

WARRANTY ISSUES:
Returns for manufacturer defects will be accepted. Please use our Contact Us page to notify us of the issue, including pics and proof of purchase. 

INCORRECT MERCHANDISE:
Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, colour, or style than what you ordered. Get in touch via our Contact Us page and we'll help you out!