1 YEAR WARRANTY If within one year your Desolve product is found to have a manufacturer fault in any way, we will repair or replace it for free!
LIFETIME EXTENDED WARRANTY We are so confident in the quality of our gear that if at any point in its life your Desolve technical kit gets damaged, we'll sort you out. If you've torn it on an branch, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.
Holiday season returns window extended: We have extended our returns window to 60 days for orders placed between 1-25 December 2023 to allow for gifting and holidays. All other returns conditions still apply.
Warranty Issues: Returns for manufacturer faults will be accepted. Please use our Contact Us page to notify us of the issue, including pics of the fault and proof of purchase.
Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Get in touch via ourContact Uspage and we'll help you out!
Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.
All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Desolve Staff. Staff hold the right to refuse exchanges or returns.